CommonLit Outage History

This incident has been resolved.

This incident has been resolved.

Type: Incident Duration: 15 hours and 31 minutes May 12, 00:30:00 GMT+0 - Investigating - We are currently investigating this incident. May 12, 00:54:28 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 12, 16:01:14 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 day, 21 hours and 54 minutes Affected Components: commonlit.org Apr 1, 15:57:51 GMT+0 - Monitoring - We have identified and fixed the root cause of the issue. We are still working to resolve some data delays and there may be occasional slow page loading times as we recover, but otherwise CommonLit should be stable and operating normally. Mar 31, 17:17:57 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 2, 15:11:59 GMT+0 - Resolved - This incident has been resolved. Mar 31, 17:32:28 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 31, 18:08:10 GMT+0 - Identified - We are continuing to experience networking issues with our database provider. Our team is monitoring and working to restore full service. Mar 31, 18:49:02 GMT+0 - Resolved - This incident has been resolved. Mar 31, 19:31:57 GMT+0 - Identified - We are continuing to work on a fix for this incident.

Type: Incident Duration: 4 days, 2 hours and 14 minutes Feb 9, 18:23:21 GMT+0 - Identified - Some users whose computers or browsers use iBoss are experiencing suddenly closing tabs. To remedy this issue, your site administrator may need to make configuration changes to iBoss for your school. We recommend contacting iBoss directly for support. Feb 6, 15:00:00 GMT+0 - Investigating - CommonLit is currently closing on Chromebooks. We are currently investigating this incident. Reach out to [[email protected]](mailto:[email protected]) if you need assistance printing PDFs of lessons. Feb 10, 17:13:49 GMT+0 - Resolved - After investigation of this incident, it was determined that configurations in iBoss are causing this problem. Tech teams should reach out to iBoss for support in resolving this issue.

Type: Maintenance Duration: 30 minutes Affected Components: commonlit.org Dec 26, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 26, 02:30:17 GMT+0 - Completed - Our upgrades are completed and normal service has been restored. Thank you for your patience! Dec 26, 02:00:00 GMT+0 - Identified - On December 25th at 9pm ET we will be performing some infrastructure upgrades on CommonLit's systems. We expect service to be disrupted for approximately 30 minutes. Thank you for your patience.

Type: Incident Duration: 3 hours and 48 minutes Affected Components: Cloudflare DNS Nov 18, 12:30:00 GMT+0 - Monitoring - Cloudflare is experiencing a global network incident. During this time, some users will be unable to reach commonlit.org. We are continuing to monitor and will update as the situation evolves. Nov 18, 16:18:05 GMT+0 - Resolved - Cloudflare is restoring service to their global network.

Type: Incident Duration: 1 day and 51 minutes Affected Components: commonlit.org Oct 20, 12:48:20 GMT+0 - Identified - An upstream infrastructure provider is suffering a major outage. During this time our ability to add servers to our fleet is reduced and users may experience slower traffic and degraded performance. Oct 20, 20:06:39 GMT+0 - Monitoring - AWS is able to fulfill capacity requests and we are handling traffic again as expected. Thank you for your patience during the incident. Oct 21, 13:38:55 GMT+0 - Resolved - Our infrastructure provider has restored service and we have confirmed all our systems are working at the expected capacity. Thank you for your patience.

Type: Incident Duration: 37 minutes Affected Components: commonlit.org Aug 7, 11:30:20 GMT+0 - Identified - We are aware of the issue and have identified the cause. Service will be restored very shortly. Aug 7, 12:07:20 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 3 days, 4 hours and 5 minutes Affected Components: commonlit.org, Google Classroom Jun 12, 20:33:25 GMT+0 - Resolved - Our upstream service providers are recovering and our service has been restored. We are continuing to closely monitor systems and Google Cloud Platform's overall health. Thank you for your patience. Jun 12, 19:17:20 GMT+0 - Monitoring - CommonLit is impacted by an outage at Google Cloud platform (You can track Google Cloud's status here: ). We are monitoring the status of Google Cloud related components.

Type: Incident Affected Components: commonlit.org Jun 2, 18:12:47 GMT+0 - Monitoring - We are continuing to monitor for any further issues. Jun 2, 18:11:17 GMT+0 - Monitoring - We are launching a fix to this issue and will be monitoring the status of the site related to this issue. Jun 2, 18:10:09 GMT+0 - Investigating - We are currently investigating an issue with user log ins on CommonLit. We'll update our status as our team uncovers more about the incident. Jun 2, 18:22:08 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Affected Components: commonlit.org May 1, 02:29:13 GMT+0 - Resolved - Errors on search have been resolved and the service has been stable. Thank you for your patience. May 1, 00:18:00 GMT+0 - Monitoring - Library search results are again available. We are continuing to monitor the service. Thank you for your patience. May 1, 00:06:14 GMT+0 - Identified - Our search service is currently experiencing a partial outage. During this time library searches not fully available. We are monitoring the situation. All other portions of CommonLit are fully operational.

Type: Incident Affected Components: commonlit.org Apr 7, 14:51:14 GMT+0 - Monitoring - We are continuing to monitor for any further issues. Apr 7, 14:50:49 GMT+0 - Monitoring - A fix has been implemented and we are monitoring the results. Apr 7, 14:46:09 GMT+0 - Identified - We are continuing to work on a fix for this issue. Apr 7, 14:05:27 GMT+0 - Identified - We are continuing to work on a fix for this issue. Apr 7, 14:00:48 GMT+0 - Identified - The issue has been identified and a fix is being implemented. Apr 7, 13:50:47 GMT+0 - Investigating - CommonLit is currently experiencing issues with our log in page. We are investigating the issue and will provide updates as we are able. Apr 7, 14:53:21 GMT+0 - Resolved - Our technical fix has been applied and service has been restored. We are continuing to monitor. We apologize for the disruption and appreciate your patience.

Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: commonlit.org Oct 26, 10:40:02 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 26, 12:58:32 GMT+0 - Completed - We have finished validation and the application is fully available. Thank you for your patience. Oct 26, 12:09:21 GMT+0 - Identified - Upgrades are completed. We are monitoring commonlit.org and service is restored. Oct 26, 10:39:06 GMT+0 - Identified - We are implementing upgrades on CommonLit's hosting environment. The CommonLit web application will be unavailable for several minutes. We will provide updates as we progress and conclude the upgrade plan.