Commerce Layer had 4 outages in the last 2 years totaling 20h 20m of downtime — averaging 0.2 incidents per month.
There were 4 Commerce Layer outages since October 1, 2024 totaling 20h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.
During a routine automated update of the EU database, the procedure couldn't complete and the DB couldn't return to normal operations. Our monitoring systems alerted immediately our team, that could restart the procedure manually and completed it in a few minutes. Root cause analysis currently in progress.
The Dashboard was not accessible for a few minutes. This is due to a currently ongoing incident on a third party CDN (https://www.cloudflarestatus.com/incidents/8gmgl950y3h7). They are actively investigating and working on a fix. The dashboard looks accessible in this moment, but we cannot exclude other disservices until the issue is not resolved on their side. We'll keep the situation monitored.
The CDN provider has confirmed a fix has been implemented. The issue seems to be resolved, but we'll continue to monitor the situation before closing the incident.
The issue has been resolved.
The Dashboard was not completely accessible for few minutes. A fix has been applied and we are monitoring the situation. Api was never affected and have continued to respond as usual.
The Dashboard is now completely operational, the test/live toggle that disappeared, is now visible and clickable.