Colladium incident

Some users unable to send orders

Major Resolved View vendor source →

Colladium experienced a major incident on January 21, 2020 affecting Forms, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2020, 10:33 PM UTC
Resolved
Jan 21, 2020, 11:13 PM UTC
Duration
40m
Detected by Pingoru
Jan 21, 2020, 10:33 PM UTC

Affected components

Forms

Update timeline

  1. investigating Jan 21, 2020, 10:33 PM UTC

    We've identified an issue whereby some users cannot send orders. We're working on a fix for it. We'll provide an update on this page when the fix has been deployed.

  2. investigating Jan 21, 2020, 11:12 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 21, 2020, 11:13 PM UTC

    We've deployed a fix for this issue. Please contact our support team if you notice any further issues.