Colladium experienced a major incident on January 11, 2023 affecting Colladium, lasting 5h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 11, 2023, 09:33 PM UTC
We've received reports of some users being unable to log on to Colladium. We're currently investigating the issue, and we will provide an update shortly.
- investigating Jan 11, 2023, 09:54 PM UTC
We've found an issue with logging on to Colladium and we're still investigating. In the meantime, we've made a configuration change so all users can now log in to Colladium. If you experience any issues, let our support team know.
- monitoring Jan 11, 2023, 10:26 PM UTC
All users should be able to log on. If not, please try accessing Colladium via www.colladium.com or let our support team know. We're continuing to monitor Colladium to ensure there are no further issues.
- resolved Jan 12, 2023, 03:32 AM UTC
Everything seems to be operating as expected now. If you do find any issues though, please contact our support team. Apologies to anyone who was affected.