Colladium incident

Issue impacting printing of Logistics (SSCC) labels

Major Resolved View vendor source →

Colladium experienced a major incident on August 22, 2024 affecting Forms, lasting 4h 23m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2024, 02:02 AM UTC
Resolved
Aug 22, 2024, 06:26 AM UTC
Duration
4h 23m
Detected by Pingoru
Aug 22, 2024, 02:02 AM UTC

Affected components

Forms

Update timeline

  1. investigating Aug 22, 2024, 02:02 AM UTC

    We are investigating an issue with users' ability to print Logistics (SSCC) labels. We'll provide updates on this page as they become available. Sorry for the inconvenience.

  2. monitoring Aug 22, 2024, 02:12 AM UTC

    We've identified the issue, and you can print Logistics (SSCC) labels again. You'll receive a notification for each time you tried to print a logistics (SSCC) label. We're sorry for the delay this has caused.

  3. resolved Aug 22, 2024, 06:26 AM UTC

    The issue with printing Logistics (SSCC) Labels was resolved at 12:10 AEST. Please let our support team know if you have any problems or delays with label printing. We're sorry for the delay this has caused.