Colladium experienced a critical incident on October 24, 2019 affecting Colladium and Join and login and 1 more component, lasting 4h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 24, 2019, 02:02 AM UTC
We're investigating an issue where users can't access Colladium. We'll provide updates on this page as they come to hand. Sorry for the inconvenience.
- identified Oct 24, 2019, 02:02 AM UTC
We've now identified the issue and we're working on a fix for it. We'll provide an update on this page when the fix has been deployed.
- monitoring Oct 24, 2019, 02:50 AM UTC
Colladium is now available to login. Some forms were sent to Colladium users earlier today that couldn't be delivered. We'll deliver them shortly and post another update when it's complete. We'll continue to monitor this incident closely. Please get in touch with our support team if you notice any issues.
- resolved Oct 24, 2019, 06:39 AM UTC
The forms have been delivered to Colladium users and are available to view and action. We're sorry for the earlier outage and the inconvenience this has caused you. Please get in touch with our support team if you notice any other issues.