Colladium incident

Delay in message processing

Minor Resolved View vendor source →

Colladium experienced a minor incident on November 26, 2019 affecting Forms, lasting 3h 56m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2019, 03:22 AM UTC
Resolved
Nov 26, 2019, 07:19 AM UTC
Duration
3h 56m
Detected by Pingoru
Nov 26, 2019, 03:22 AM UTC

Affected components

Forms

Update timeline

  1. identified Nov 26, 2019, 03:22 AM UTC

    We're aware of an issue in which the sending of some forms is delayed. We're reprocessing messages now and will provide an update once it's complete.

  2. monitoring Nov 26, 2019, 03:33 AM UTC

    All messages have now been reprocessed. We're keeping an eye on the issue.

  3. resolved Nov 26, 2019, 07:19 AM UTC

    This incident has now been resolved. If you come across any issue, please contact our support team.