Colladium incident
Purchase order and other document folder counts may be incorrect
Colladium experienced a minor incident on February 17, 2020 affecting Forms, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 17, 2020, 11:50 PM UTC
The counts next to the folders in the document listings (purchase orders etc.) screens may not be correct. You should not rely on this number to see the number of documents under each folder. We recommend you check each folder individually to see if you have documents to action. All purchase orders, despatch advices and invoices are being received and sent as normal. Our team is investigating the issue so that your counts are correctly visible again.
- identified Feb 18, 2020, 11:19 PM UTC
We’ll be removing the counts while we look at the issue. You can still click on each folder and view forms. We realise the inconvenience of this and we’re really sorry. We hope to have a resolution shortly.
- resolved Feb 19, 2020, 06:29 AM UTC
We've removed the counts while we continue to look at the issue. You can still click on each folder and view forms.