Colladium incident
ATO Outage: The ATO are unable to process STP requests at the moment
Colladium experienced a major incident on March 6, 2020 affecting Single Touch Payroll (STP), lasting 15h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Single Touch Payroll (STP)
Update timeline
- identified Mar 06, 2020, 05:32 AM UTC
A number of ATO services including Single Touch Payroll (STP) are unavailable. The ATO is working to resolve this issue as a priority. You can still submit requests via Colladium. But there will be a delay before the ATO will process your request and you receive a response.
- resolved Mar 06, 2020, 08:37 PM UTC
The ATO has resolved the issue affecting the ATO services. The services are now available. We will work with the ATO to process your outstanding requests and to receive any outstanding responses.