Colladium incident

Freedom overseas suppliers having issue sending partial DAs

Minor Resolved View vendor source →

Colladium experienced a minor incident on April 7, 2022 affecting Forms, lasting 1d 6h. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2022, 12:23 AM UTC
Resolved
Apr 08, 2022, 07:17 AM UTC
Duration
1d 6h
Detected by Pingoru
Apr 07, 2022, 12:23 AM UTC

Affected components

Forms

Update timeline

  1. investigating Apr 07, 2022, 12:23 AM UTC

    We're aware of an issue that Freedom overseas suppliers are not able to allocate items to a container. This seems to only happen when assigning less than the ordered quantity. We are currently investigating this and will provide updates on this page as they come to hand. Sorry for the inconvenience.

  2. identified Apr 07, 2022, 10:20 PM UTC

    Freedom overseas suppliers should not partially assign a line quantity to a single container. Instead, a new purchase order response should be sent, splitting the line quantity. Then you can fully allocate a line quantity to a single container. We're going to add an error message that you will receive when you try to partially allocate a line.

  3. identified Apr 08, 2022, 02:56 AM UTC

    We shall add the missing error message today at 5 pm AEST.

  4. resolved Apr 08, 2022, 07:17 AM UTC

    The error message is now appearing as expected.