Colladium incident

Freedom Australian suppliers are unable to create a despatch advice.

Major Resolved View vendor source →

Colladium experienced a major incident on January 12, 2024 affecting Forms, lasting 2d 20h. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2024, 01:09 AM UTC
Resolved
Jan 14, 2024, 09:29 PM UTC
Duration
2d 20h
Detected by Pingoru
Jan 12, 2024, 01:09 AM UTC

Affected components

Forms

Update timeline

  1. identified Jan 12, 2024, 01:09 AM UTC

    We're aware of an issue for Freedom Australian suppliers, who cannot create a despatch advice. A blank page is displayed after clicking the Ship button. We're identified the issue and are working on resolving it.

  2. identified Jan 12, 2024, 04:36 AM UTC

    We will release a fix for this at 4pm this afternoon. Sorry for the inconvenience caused.

  3. resolved Jan 14, 2024, 09:29 PM UTC

    A fix was implemented for this issue last Friday and we're now confident the issue has been resolved. Once again, we're sorry for any inconvenience caused.