CoinTracker incident

Intermittent errors when adding Base wallets to CoinTracker

Minor Resolved View vendor source →

CoinTracker experienced a minor incident on April 11, 2024 affecting Website, lasting 1d 22h. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2024, 05:51 PM UTC
Resolved
Apr 13, 2024, 04:50 PM UTC
Duration
1d 22h
Detected by Pingoru
Apr 11, 2024, 05:51 PM UTC

Affected components

Website

Update timeline

  1. investigating Apr 11, 2024, 05:51 PM UTC

    We are currently investigating an issue where some users are unable to add a Base wallet to CoinTracker. The errors appear to be intermittent, and adding the wallet may succeed after further retries. Thank you for your patience while we investigate!

  2. identified Apr 11, 2024, 09:51 PM UTC

    The root issue has been identified and we are working on a fix. We will share updates here as the fix is rolled out. Thank you!

  3. monitoring Apr 12, 2024, 09:52 PM UTC

    We are still seeing intermittent errors with adding and syncing Base wallets due to issues with our blockchain reader. However, error rates have improved and users are encouraged to try again if they hit errors adding Base wallets. We will continue monitoring the situation.

  4. resolved Apr 13, 2024, 04:50 PM UTC

    This issue has been resolved, and users should be able to add and/or sync Base wallets to CoinTracker without error.