CoinTracker incident
Coinbase requiring frequent re-authentication
CoinTracker experienced a minor incident on May 24, 2024 affecting Website, lasting 27d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 24, 2024, 04:44 PM UTC
Some CoinTracker users are being prompted to re-authenticate their Coinbase exchange too frequently. We are working with Coinbase to investigate the root cause of this. In the meantime, you can re-authenticate your Coinbase account each time you are prompted to keep your account up-to-date. Or you can wait for our Engineering team to resolve the issue. If you would like to be alerted when the issue is resolved, please add your upvote to this post and you will receive an email with an update. Thank you for your patience!
- investigating Jun 21, 2024, 03:12 PM UTC
This issue is ongoing. If you would like to be alerted by email when the issue is resolved, please add your upvote to this post. Thank you for your patience!
- resolved Jun 21, 2024, 03:55 PM UTC
The cause of this issue has been identified. If you are still impacted you can upvote this post to continue to be notified on the progress.