CoinTracker incident

Portfolio performance charts not updating

Minor Resolved View vendor source →

CoinTracker experienced a minor incident on June 26, 2024 affecting Website, lasting 12h 47m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2024, 12:02 PM UTC
Resolved
Jun 27, 2024, 12:50 AM UTC
Duration
12h 47m
Detected by Pingoru
Jun 26, 2024, 12:02 PM UTC

Affected components

Website

Update timeline

  1. investigating Jun 26, 2024, 12:02 PM UTC

    We are aware of an issue with the charts on portfolio performance pages as well as the logged-in dashboard. The issue manifests itself as a flat or flatlined chart on the portfolio performance page (https://www.cointracker.io/performance) and the dashboard when you are logged in. Our engineers are investigating the issue and we will be providing updates as necessary.

  2. resolved Jun 27, 2024, 12:50 AM UTC

    A fix has been implemented and graphs and balances should be updating as normal now. Thank you for your patience while we investigated this one!