CoinTracker incident

Portfolio performance charts are not updating for some users

Minor Resolved View vendor source →

CoinTracker experienced a minor incident on June 27, 2024 affecting Website, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2024, 01:42 PM UTC
Resolved
Jun 28, 2024, 03:04 PM UTC
Duration
1d 1h
Detected by Pingoru
Jun 27, 2024, 01:42 PM UTC

Affected components

Website

Update timeline

  1. investigating Jun 27, 2024, 01:42 PM UTC

    Portfolio charts are still not updating for some users - the end of the charts will appear as a flat line. We have reports that yesterday's fix for this issue did not work for some users, and we are investigating the root cause. Thank you for your patience!

  2. monitoring Jun 28, 2024, 12:37 AM UTC

    A fix has been implemented -- charts and balances should be updated normally -- and we will continue to monitor the situation.

  3. resolved Jun 28, 2024, 03:04 PM UTC

    This incident has been resolved - thank you for your patience!