CoinJar incident

Incident: Polygon (MATIC) blockchain - Delays With Cryptocurrency Transfers

Major Resolved View vendor source →

CoinJar experienced a major incident on May 26, 2025 affecting Cryptocurrency Payments, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2025, 07:09 AM UTC
Resolved
May 26, 2025, 08:28 AM UTC
Duration
1h 19m
Detected by Pingoru
May 26, 2025, 07:09 AM UTC

Affected components

Cryptocurrency Payments

Update timeline

  1. investigating May 26, 2025, 07:09 AM UTC

    We're currently working with our custody provider to investigate an issue affecting the Polygon (MATIC) blockchain. As a result, transfers on Polygon may not complete successfully until the issue is resolved. This affects Polygon (MATIC) blockchain only. All other cryptocurrency transfers on other blockchains are being processed as normal. We will provide updates as soon as they become available.

  2. resolved May 26, 2025, 08:28 AM UTC

    This incident has been resolved.