CoinJar incident

Intermittent issues with cryptocurrency payments

Minor Resolved View vendor source →

CoinJar experienced a minor incident on November 14, 2023 affecting Cryptocurrency Payments, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2023, 05:24 AM UTC
Resolved
Nov 14, 2023, 06:31 AM UTC
Duration
1h 7m
Detected by Pingoru
Nov 14, 2023, 05:24 AM UTC

Affected components

Cryptocurrency Payments

Update timeline

  1. investigating Nov 14, 2023, 05:24 AM UTC

    We're currently experiencing an issue with our provider that is causing cryptocurrency payments to experience delays for both deposits and withdrawals. This affects Bitcoin (BTC), Ripple (XRP), Litecoin (LTC) & Stellar Lumens (XLM) only - all other digital currency payments are being processed as normal.

  2. investigating Nov 14, 2023, 06:31 AM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 14, 2023, 06:31 AM UTC

    This incident has been resolved.