CoinJar incident

Delays With Sending and Receiving ERC20, SOL, DOGE, ETC, DOT, AVAX, TRX, ADA, XTZ and ETH Payments

Critical Resolved View vendor source →

CoinJar experienced a critical incident on January 7, 2024 affecting Cryptocurrency Payments, lasting 3h 59m. The incident has been resolved; the full update timeline is below.

Started
Jan 07, 2024, 10:44 PM UTC
Resolved
Jan 08, 2024, 02:43 AM UTC
Duration
3h 59m
Detected by Pingoru
Jan 07, 2024, 10:44 PM UTC

Affected components

Cryptocurrency Payments

Update timeline

  1. investigating Jan 07, 2024, 10:44 PM UTC

    We're currently investigating an issue that is causing outgoing and incoming ERC20 payments along with payments for the following cryptocurrencies to be delayed: - SOL, - DOGE - ETC - DOT - AVAX - TRX - ADA - XTZ - ETH All other digital currency payments are being processed as normal. We apologies for the inconvenience and are working hard to resolve this.

  2. resolved Jan 08, 2024, 02:43 AM UTC

    A fix has been applied and transactions should now go through as expected, we will continue to monitor our systems to make sure everything is working as it should. We apologise for the inconvenience caused by this unscheduled downtime,