CoinJar incident

Issue with cryptocurrency conversions and bank withdrawals

Major Resolved View vendor source →

CoinJar experienced a major incident on February 28, 2024 affecting Bank Deposits & Withdrawals and Cryptocurrency conversions (buying & selling), lasting 6h 31m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2024, 09:36 PM UTC
Resolved
Feb 29, 2024, 04:07 AM UTC
Duration
6h 31m
Detected by Pingoru
Feb 28, 2024, 09:36 PM UTC

Affected components

Bank Deposits & WithdrawalsCryptocurrency conversions (buying & selling)

Update timeline

  1. investigating Feb 28, 2024, 09:36 PM UTC

    We are investigating an issue that is affecting buying and selling cryptocurrencies, and withdrawing fiat amounts to linked bank accounts. This currently affects CoinJar's web and mobile apps. Our teams are working hard to resolve this and will provide an update as soon as one is available. We appreciate your patience and apologise for any inconvenience caused.

  2. monitoring Feb 28, 2024, 11:32 PM UTC

    A fix has been implemented and we are currently monitoring the results. Please contact [email protected] if you experience any issues.

  3. resolved Feb 29, 2024, 04:07 AM UTC

    This incident has been resolved. We appreciate your patience while we worked to investigate and resolve the issue. Please contact [email protected] if you are still experience any issues.