CoinJar experienced a minor incident on March 18, 2024 affecting CoinJar Support, lasting 2d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 18, 2024, 01:49 AM UTC
Over the past few weeks, CoinJar has experienced an immense number of new CoinJar members looking to buy and sell cryptocurrencies. This has generated a great deal of Support enquiries, making it difficult to respond to requests in the usual timely manner. Although we have our team working to respond to as many Support requests as possible, we're still receiving many new submissions each day. To help ease the congestion, if you have an existing Support request, please avoid raising multiple Support requests for the same issue. Please accept our apologies for these extensive delays in getting back to you. We will be in touch as soon as we can. Our Knowledge Base is available and may help to resolve your query while you wait to hear from us: https://support.coinjar.com/hc/
- resolved Mar 20, 2024, 11:29 PM UTC
This incident has been resolved.