CoinJar incident

Delays With Sending/Withdrawing cryptocurrency via Ethereum network

Minor Resolved View vendor source →

CoinJar experienced a minor incident on April 16, 2024 affecting Cryptocurrency Payments, lasting 5h 9m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2024, 11:44 PM UTC
Resolved
Apr 17, 2024, 04:53 AM UTC
Duration
5h 9m
Detected by Pingoru
Apr 16, 2024, 11:44 PM UTC

Affected components

Cryptocurrency Payments

Update timeline

  1. identified Apr 16, 2024, 11:44 PM UTC

    Our Ethereum Network payment processor experienced unexpected downtime on 16/04/2024 which has caused a backlog of outgoing cryptocurrency transfers that are awaiting confirmation. We are working with our payment processor to push through the queued transactions, we apologise for any inconvenience caused.

  2. monitoring Apr 17, 2024, 03:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 17, 2024, 04:53 AM UTC

    This incident has been resolved.