CoinJar experienced a minor incident on April 30, 2024 affecting Cryptocurrency Payments, lasting 2h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 30, 2024, 02:13 AM UTC
One of our payment processors is experiencing intermittent issues which is causing a delay with finalising the transaction status for outgoing transactions. In turn this means that some outgoing cryptocurrency payments are experiencing delays leaving CoinJar accounts. We are actively investigating this issue. This affects all of our supported ERC-20 tokens. This may also affects the following non ERC-20 tokens: Ethereum (ETH) Solana (SOL) Cardano (ADA) Tezos (XTZ) Dogecoin (DOGE) Polkadot (DOT) Avalanche (AVAX) Tron (TRX) Ethereum Classic (ETC)
- investigating Apr 30, 2024, 02:36 AM UTC
We are continuing to investigate this issue.
- resolved Apr 30, 2024, 04:19 AM UTC
This incident has been resolved.