CoinJar experienced a major incident on May 9, 2024 affecting CoinJar Website and CoinJar Exchange and 1 more component, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 09, 2024, 05:19 AM UTC
We are currently experiencing an unexpected interruption to service for both our mobile apps and our web app. Our Engineering Team is actively working on resolving this issue as quickly as possible. Please note we are aware that users may be experiencing the following: - Inability to sign into or view the CoinJar web app. - Inability to sign into or view the CoinJar mobile app. - Blank/no portfolio balance being displayed for users already signed in. - Graphs not loading or displaying information - Disruptions to CoinJar Card
- monitoring May 09, 2024, 05:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 09, 2024, 06:11 AM UTC
This incident has been resolved.