CoinJar incident
Issues with buying and selling cryptocurrencies
CoinJar experienced a minor incident on May 29, 2024 affecting CoinJar Exchange and Cryptocurrency conversions (buying & selling), lasting 22h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 29, 2024, 09:24 AM UTC
CoinJar is currently experiencing issues with buying and selling cryptocurrencies. You may: - see error messages regarding insufficient liquidity to make conversions using CoinJar's web and mobile apps - experience delays with CoinJar Exchange modules loading when trying to use CoinJar Exchange in your browser - be unable to complete conversions between assets using CoinJar or CoinJar Exchange We are urgently investigating this. We are very sorry for the inconvenience and will provide updates as they become available.
- monitoring May 29, 2024, 01:40 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 30, 2024, 02:56 AM UTC
We have identified ongoing issues with cryptocurrency conversions in relation to our most recent fix. You may: - see error messages regarding insufficient liquidity to make conversions using CoinJar's web and mobile apps - experience delays with CoinJar Exchange modules loading when trying to use CoinJar Exchange in your browser - be unable to complete conversions between assets using CoinJar or CoinJar Exchange We are urgently investigating this. We are very sorry for the inconvenience and will provide updates as they become available.
- investigating May 30, 2024, 02:57 AM UTC
We have identified ongoing issues with cryptocurrency conversions in relation to our most recent fix. You may: - see error messages regarding insufficient liquidity to make conversions using CoinJar's web and mobile apps - experience delays with CoinJar Exchange modules loading when trying to use CoinJar Exchange in your browser - be unable to complete conversions between assets using CoinJar or CoinJar Exchange We are urgently investigating this. We are very sorry for the inconvenience and will provide updates as they become available.
- resolved May 30, 2024, 07:31 AM UTC
This incident has been resolved. We can now confirm that the performance of the CoinJar Exchange APIs has returned to normal. Thank you for your patience.