CoinJar experienced a major incident on June 21, 2024 affecting Bank Deposits & Withdrawals, lasting 5h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Bank Deposits & Withdrawals
Update timeline
- investigating Jun 21, 2024, 12:37 AM UTC
CoinJar is currently investigating an issue, which is preventing customers from withdrawing funds (GBP) to their linked UK Bank accounts, with our UK payment provider. We're sorry for the inconvenience and will provide updates as they become available.
- monitoring Jun 21, 2024, 12:54 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 21, 2024, 05:47 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 21, 2024, 05:48 AM UTC
This incident has been resolved.