CoinJar experienced a critical incident on March 13, 2024 affecting CoinJar Card, lasting 110d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 13, 2024, 07:21 AM UTC
CoinJar Card's UK product is currently experiencing intermittent issues. Impacted services: * Card transactions may be declined * PIN changes may not work as expected * Adding your card to a mobile wallet may not be possible We're sorry for any inconvenience caused and are working with our Card Provider to resolve these issues
- investigating Mar 15, 2024, 12:28 AM UTC
CoinJar Card for United Kingdom customers is currently experiencing an unplanned outage. Impacted services: * Card transactions will be declined * PIN changes are unavailable * Adding your card to a mobile wallet may not work
- resolved Jul 02, 2024, 12:18 AM UTC
Unfortunately CoinJar is no longer able to support our CoinJar Card product in the UK. Please refer to communications sent to all UK cardholders on 30/04/2024 regarding the closure of the CoinJar Card Program in the UK. Additional information can be found in our knowledge base: https://support.coinjar.com/hc/en-gb/articles/4404139564697-Introducing-CoinJar-Card