CoinJar incident

Unscheduled Outage - Processing Mastercard payments for Instant Buy (Apple/Google Pay) and Bundle purchases

Major Resolved View vendor source →

CoinJar experienced a major incident on September 12, 2024 affecting Cryptocurrency conversions (buying & selling), lasting 17h 12m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2024, 05:15 AM UTC
Resolved
Sep 12, 2024, 10:27 PM UTC
Duration
17h 12m
Detected by Pingoru
Sep 12, 2024, 05:15 AM UTC

Affected components

Cryptocurrency conversions (buying & selling)

Update timeline

  1. investigating Sep 12, 2024, 05:15 AM UTC

    We are currently investigating an issue with processing Mastercard authentication transactions. Please note that this only affects Instant Buy (Apple/Google Pay) and Bundle purchases. We're sorry for the inconvenience and will provide updates as they become available.

  2. resolved Sep 12, 2024, 10:27 PM UTC

    This incident has been resolved.