CoinJar incident
Incident: GBP Deposits via Faster Payments (Direct Bank Transfer)
CoinJar experienced a major incident on October 7, 2024 affecting Bank Deposits & Withdrawals, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2024, 10:42 PM UTC
CoinJar is currently working with our payment provider to investigate issues related to some GBP deposits via FPS (direct bank transfer) not being processed. In the interim, if you wish to use Instant Buy to purchase cryptocurrency, please see our guide here: https://support.coinjar.com/hc/en-gb/articles/900007012523-Instant-Buy-purchase-cryptocurrency-directly-with-your-credit-debit-card We're sorry for the inconvenience and will provide updates as soon as they become available.
- monitoring Oct 08, 2024, 10:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 09, 2024, 09:57 PM UTC
This incident has been resolved.