CoinJar experienced a major incident on October 30, 2024 affecting Bank Deposits & Withdrawals, lasting 3d. The incident has been resolved; the full update timeline is below.
Affected components
Bank Deposits & Withdrawals
Update timeline
- investigating Oct 30, 2024, 10:48 PM UTC
CoinJar is currently investigating an issue which is preventing some customers from withdrawing funds (GBP) to their linked UK Bank accounts. We're sorry for the inconvenience and will provide updates as they become available.
- monitoring Oct 31, 2024, 12:40 AM UTC
A fix has now been implemented to resolve the issue of GBP withdrawals not being processed and we are monitoring the results. If your withdrawal does not appear in your bank account within 24 hours, please contact [email protected].
- resolved Nov 02, 2024, 11:07 PM UTC
This incident has been resolved.