CoinJar incident

Incident: Delays With Cryptocurrency Withdrawals on Ethereum Network

Major Resolved View vendor source →

CoinJar experienced a major incident on January 15, 2025 affecting Cryptocurrency Payments, lasting 23h 19m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2025, 11:03 PM UTC
Resolved
Jan 16, 2025, 10:23 PM UTC
Duration
23h 19m
Detected by Pingoru
Jan 15, 2025, 11:03 PM UTC

Affected components

Cryptocurrency Payments

Update timeline

  1. investigating Jan 15, 2025, 11:03 PM UTC

    We're currently investigating an issue affecting withdrawals of Ethereum and ERC-20 tokens. All other cryptocurrency transfers are being processed as normal. We will provide updates as soon as they become available.

  2. monitoring Jan 16, 2025, 12:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 16, 2025, 10:23 PM UTC

    This incident has been resolved.