CoinJar incident

Incident: Delays With Cryptocurrency Transfers on Ethereum network

Major Resolved View vendor source →

CoinJar experienced a major incident on February 5, 2025 affecting Cryptocurrency Payments, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2025, 03:09 AM UTC
Resolved
Feb 05, 2025, 05:03 AM UTC
Duration
1h 53m
Detected by Pingoru
Feb 05, 2025, 03:09 AM UTC

Affected components

Cryptocurrency Payments

Update timeline

  1. investigating Feb 05, 2025, 03:09 AM UTC

    Our custody provider is currently experiencing an issue affecting the finalisation of transactions on Ethereum blockchain. Symptoms include transactions stuck in confirming status for a delayed time. This affects cryptocurrency transfers on Ethereum only. All other cryptocurrency transfers are being processed as normal. We will provide updates as soon as they become available.

  2. monitoring Feb 05, 2025, 03:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 05, 2025, 05:03 AM UTC

    This incident has been resolved.