CoinJar incident
Incident: Purchases made with cards linked after March 12, 2025, 06:00 UTC
CoinJar experienced a minor incident on March 17, 2025 affecting Cryptocurrency conversions (buying & selling), lasting 2d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 17, 2025, 04:22 AM UTC
CoinJar is working with our payment provider to investigate an issue with cryptocurrency purchases using debit and credit cards linked after March 12, 2025, 06:00 UTC. As a workaround, use Apple Pay, Google Pay, or deposit funds directly from your bank account. For more information, please visit: -> Apple Pay/Google Pay Guide: https://support.coinjar.com/hc/en-us/articles/900007012523 -> Bank Deposit Guide: https://support.coinjar.com/hc/en-us/articles/202911495 Apologies for any inconvenience caused. We will provide updates as soon as they become available.
- monitoring Mar 19, 2025, 12:45 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 20, 2025, 02:45 AM UTC
This incident has been resolved.