CoinJar incident

Incident: CoinJar Exchange Currently Unavailable for Some Customers

Major Resolved View vendor source →

CoinJar experienced a major incident on April 15, 2025 affecting CoinJar Exchange, lasting 1d 6h. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2025, 12:56 AM UTC
Resolved
Apr 16, 2025, 07:25 AM UTC
Duration
1d 6h
Detected by Pingoru
Apr 15, 2025, 12:56 AM UTC

Affected components

CoinJar Exchange

Update timeline

  1. investigating Apr 15, 2025, 12:56 AM UTC

    We are currently aware that some customers are unable to access the CoinJar Exchange despite attempts to clear browser data and trying multiple web browsers as well as mobile web access. Our team is investigating this issue and working to resolve it as quickly as possible. We appreciate your patience and will provide updates as soon as more information is available.

  2. monitoring Apr 15, 2025, 03:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 16, 2025, 07:25 AM UTC

    This incident has been resolved.