Cognitive3D incident

Certificate errors on dashboard and data collector API

Critical Resolved View vendor source →

Cognitive3D experienced a critical incident on September 20, 2022 affecting Cognitive3D Dashboard and Cognitive3D Scene Explorer and 1 more component, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2022, 07:04 PM UTC
Resolved
Sep 20, 2022, 09:21 PM UTC
Duration
2h 17m
Detected by Pingoru
Sep 20, 2022, 07:04 PM UTC

Affected components

Cognitive3D DashboardCognitive3D Scene ExplorerCognitive3D Data Processing

Update timeline

  1. investigating Sep 20, 2022, 07:04 PM UTC

    We are currently investigating this issue.

  2. identified Sep 20, 2022, 07:11 PM UTC

    The issue has been identified and a fix is being implemented. Data collection will be cached on the SDK until the service comes back online.

  3. identified Sep 20, 2022, 09:09 PM UTC

    Data collection is back, we are working on getting dashboard and scene explorer back now

  4. resolved Sep 20, 2022, 09:21 PM UTC

    This incident has been resolved.