Cognitive3D incident

Delayed Session Processing

Major Resolved View vendor source →

Cognitive3D experienced a major incident on May 13, 2026 affecting Cognitive3D Dashboard and Cognitive3D Scene Explorer and 1 more component, lasting 3h 31m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 12:42 PM UTC
Resolved
May 13, 2026, 04:13 PM UTC
Duration
3h 31m
Detected by Pingoru
May 13, 2026, 12:42 PM UTC

Affected components

Cognitive3D DashboardCognitive3D Scene ExplorerCognitive3D Data Processing

Update timeline

  1. investigating May 13, 2026, 12:42 PM UTC

    We are investigating an issue causing a delay in session processing. Session data may take longer than usual to appear on the dashboard.

  2. identified May 13, 2026, 01:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 13, 2026, 01:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 13, 2026, 04:13 PM UTC

    This incident has been resolved.