CodeTwo Outage History

After switching over to tertiary infrastructure, Azure is now processing our requests correctly and email delivery speed has returned to normal. Emails that were delayed on the previous two environments should be delivered soon with signatures applied. We are continuing to investigate why the primary Azure resources are unhealthy; however, all new emails are currently being processed through our regional failover services and are being delivered in a timely manner with signatures.

Microsoft has just published information about the outage on X: “We’re investigating a potential issue impacting multiple Microsoft 365 services, including Outlook, Microsoft Defender, and Microsoft Purview. Further information can be found in the admin center under MO1221364.” https://x.com/msft365status/status/2014422298506285161

Another update from Microsoft on X: "We've identified a portion of service infrastructure in North America that is not processing traffic as expected. We're working to restore the infrastructure to a healthy state to achieve recovery. More information can be found at https://status.cloud.microsoft or under MO1221364 if accessible."

Some of our apps - such as the Admin Panel and the Manage Signatures App - may experience degraded performance, including slow loading times or failure to load entirely. This issue is due to widespread disruptions affecting Microsoft 365 and Azure services. You can track updates via https://x.com/MSFT365Status/status/1976221477859983782 or https://status.cloud.microsoft, although the latter may also be intermittently unavailable as it's hosted by Microsoft. Microsoft has identified its Front Door services as the likely cause, which is also impacting standard Microsoft 365 users. We are actively monitoring the situation on our end. Despite the app loading issues, email signatures continue to be appended correctly, and mail delivery remains unaffected.

We’re seeing that the Azure Front Door Services issues are now also affecting users in the UK and UAE regions. As a result, Microsoft 365 users in these areas may experience intermittent login issues when accessing their M365 resources. Some CodeTwo apps - also hosted on Azure - may be impacted as well, due to the widespread nature of the disruption. Important Reminder: All email signatures are being appended as expected, and we are not observing any issues with mail delivery at this time. You can follow updates on this Microsoft incident via: https://x.com/MSFT365Status/status/1976221477859983782 https://status.cloud.microsoft (Note: this page may also be intermittently unavailable)

The problem with delays in email delivery appears to be limited to a small subset of customers in Australia who may have experienced degraded performance of Microsoft 365 today. Our services are operating normally and the signatures are imprinted. We're monitoring the situation.

Microsoft is currently experiencing Azure availability issues across several nodes in Australia. We have switched our infrastructure to healthy instances within the same region. However, some emails that were being processed during the failover are still stuck in the affected node. As a result, messages sent in the last 25 minutes may be delivered with a delay to final recipients. All current messages are being delivered without delay, and all emails include signatures as expected. At present, all services are operating normally, and no action is required on your end. We expect the issue to be resolved within approximately 30 minutes.