Code 42 incident

Experiencing Intermittent Errors When Accessing Incydr Web UI (504 Gateway Timeouts)

Minor Resolved View vendor source →

Code 42 experienced a minor incident on May 21, 2025 affecting Incydr - console.us.code42.com and Incydr - console.us2.code42.com and 1 more component, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
May 21, 2025, 03:58 PM UTC
Resolved
May 22, 2025, 07:06 PM UTC
Duration
1d 3h
Detected by Pingoru
May 21, 2025, 03:58 PM UTC

Affected components

Incydr - console.us.code42.comIncydr - console.us2.code42.comIncydr - console.gov.code42.com

Update timeline

  1. investigating May 21, 2025, 03:58 PM UTC

    We are actively investigating and will provide regular updates

  2. monitoring May 21, 2025, 04:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified May 21, 2025, 07:02 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 22, 2025, 01:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 22, 2025, 07:06 PM UTC

    This incident has been resolved.