Code 42 incident

Errors when downloading files from Alerts and Forensic File Search

Notice Resolved View vendor source →

Code 42 experienced a notice incident on October 27, 2025 affecting Incydr - console.us.code42.com and Incydr - console.us2.code42.com and 1 more component, lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2025, 04:17 PM UTC
Resolved
Oct 27, 2025, 07:14 PM UTC
Duration
2h 56m
Detected by Pingoru
Oct 27, 2025, 04:17 PM UTC

Affected components

Incydr - console.us.code42.comIncydr - console.us2.code42.comIncydr - console.us7.code42.comIncydr - console.gov.code42.comIncydr - console.au.code42.comIncydr - console.ca.code42.comIncydr - console.de.code42.comIncydr - console.ie.code42.comIncydr - console.uk.code42.comIncydr - console.za.code42.com

Update timeline

  1. investigating Oct 27, 2025, 04:17 PM UTC

    We are currently investigating an issue where customers are unable to download files from Alerts and Forensic File Search.

  2. identified Oct 27, 2025, 05:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 27, 2025, 07:14 PM UTC

    This incident has been resolved.