Codat incident
Some QuickBooks Online datasets syncs may be failing in Production
Codat experienced a critical incident on March 27, 2025 affecting QuickBooks Online Bank Feeds and QuickBooks Online and 1 more component, lasting 7h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 27, 2025, 08:56 AM UTC
We are actively investigating an issue preventing users from syncing QuickBooks Online (QBO) companies successfully in Production. Affected users will notice that QBO companies may be failing to sync new datasets. This may be affecting the syncing of any QBO companies linked. This should not prevent users from connecting new companies. This incident will be updated as soon as we have identified the issue, and no later than 10:30am GMT.
- monitoring Mar 27, 2025, 10:46 AM UTC
We have implemented a fix in Production. Affected users should now notice that QBO syncs should complete successfully. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
- resolved Mar 27, 2025, 04:42 PM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to queue and complete syncs for QBO without disruption. If you are still affected by this issue, please contact [email protected]