Codat experienced a major incident on April 25, 2025 affecting Oracle NetSuite and Oracle NetSuite and 1 more component, lasting 5h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 25, 2025, 07:47 AM UTC
We are actively investigating an issue preventing users from syncing bills from NetSuite. Affected users will notice that any bill syncs from NetSuite will fail with a MapError. This incident will be updated as soon as we have identified the issue, and no later than 10AM BST.
- identified Apr 25, 2025, 08:02 AM UTC
We have identified the cause of the incident and are currently implementing a fix to remediate the issue. This incident will be updated as soon as we have successfully tested and rolled out a fix, and no later than 10AM BST.
- monitoring Apr 25, 2025, 08:16 AM UTC
We have implemented a fix in production. Affected users should now notice that NetSuite bills datasets now complete successfully. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
- resolved Apr 25, 2025, 01:04 PM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to sync bills from NetSuite without disruption. If you are still affected by this issue, please contact [email protected]