Codat incident

Intermittent API timeouts

Minor Resolved View vendor source →

Codat experienced a minor incident on May 20, 2025 affecting API Connectivity and Lending Connectivity and 1 more component, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2025, 03:47 PM UTC
Resolved
May 20, 2025, 04:00 PM UTC
Duration
12m
Detected by Pingoru
May 20, 2025, 03:47 PM UTC

Affected components

API ConnectivityLending ConnectivitySync For Expenses ConnectivitySync For Commerce ConnectivityBank Feeds ConnectivityBill Pay (Sync) ConnectivitySync For Payroll ConnectivitySpend Insights Connectivity

Update timeline

  1. investigating May 20, 2025, 03:47 PM UTC

    We are actively investigating an issue which is causing intermittent timeouts for our API Affected users may notice that certain API calls are timing out or taking longer than usual to complete. This incident will be updated as soon as we have identified the issue, and no later than 17:45

  2. monitoring May 20, 2025, 03:55 PM UTC

    We have implemented a fix here. Affected users should now notice that the response times of our API have returned to normal. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.

  3. resolved May 20, 2025, 04:00 PM UTC

    The incident has now been resolved as ongoing monitoring has shown the platform has returned to normal stability. API responses should have now returned to being performant. If you are still affected by this issue, please contact [email protected]