Codat experienced a major incident on September 26, 2025 affecting Shopify, lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 26, 2025, 12:56 PM UTC
We are actively investigating an issue which is affecting datasets from Shopify connections. Affected users will notice that some commerce datasets are failing with a FetchError.
- investigating Sep 26, 2025, 02:10 PM UTC
We have identified the cause of the incident and are currently implementing a fix to remediate. This incident will be updated as soon as we have successfully tested and rolled out a fix.
- resolved Sep 26, 2025, 03:09 PM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to fetch data from a Shopify connection without disruption. If you are still affected by this issue, please contact [email protected]