CMiC Outage History

CMiC had 11 outages in the last 2 years totaling 37h 1m of downtime — averaging 0.5 incidents per month.

There were 11 CMiC outages since July 29, 2025 totaling 37h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cmiccloud.com

Minor June 22, 2026

Degraded Performance - Cloudflare

Detected by Pingoru: Jun 22, 2026, 02:46 PM UTC
Resolved: Jun 22, 2026, 07:25 PM UTC
Duration: 4h 38m

Affected: SystemSystemEnterpriseEnterpriseFieldFieldReportsReportsBusiness IntelligenceBusiness IntelligenceMobile ApplicationsMobile ApplicationsThird-Party IntegrationsThird-Party IntegrationsEmailsEmails

Timeline · 3 updates

identified Jun 22, 2026, 02:46 PM UTC

Cloudflare, a leading global security provider, is facing errors that unfortunately affects CMiC at the moment. According to their status page: https://www.cloudflarestatus.com/ the problem was identified and a fix is being implemented. We are waiting for those changes to propagate fully and CMiC should be back up once that's done.
monitoring Jun 22, 2026, 04:49 PM UTC

Cloudflare Update: "Traffic engineering efforts have successfully mitigated the majority of congestion and packet drops. Services are largely stable, with only minor residual impact remaining. A small number of intermittent errors may still be observed for services with origins in North America as we work to fully clear the remaining load."
resolved Jun 22, 2026, 07:25 PM UTC

This incident has been resolved.

Read the full incident report →

Minor June 3, 2026

Issue with app12 server

Detected by Pingoru: Jun 03, 2026, 09:07 PM UTC
Resolved: Jun 03, 2026, 10:54 PM UTC
Duration: 1h 46m

Affected: SystemEnterpriseField

Timeline · 1 update

identified Jun 03, 2026, 09:07 PM UTC

We are aware of a degraded performance on app12 in NOVA PROD environment. The team is looking into it. If you are experiencing slowness on this server, please log off and try a new browser session so you can land on another server in the meantime,

Read the full incident report →

Minor May 29, 2026

Degraded Performance - NOVA

Detected by Pingoru: May 29, 2026, 03:12 PM UTC
Resolved: May 29, 2026, 04:16 PM UTC
Duration: 1h 3m

Affected: SystemEnterpriseFieldReportsBusiness Intelligence

Timeline · 3 updates

identified May 29, 2026, 03:12 PM UTC

The issue has been identified and a fix is being implemented.
monitoring May 29, 2026, 03:41 PM UTC

A fix has been implemented and we are monitoring the results.
resolved May 29, 2026, 04:16 PM UTC

This incident has been resolved.

Read the full incident report →

Major May 6, 2026

Outgoing emails not working

Detected by Pingoru: May 06, 2026, 01:24 PM UTC
Resolved: May 06, 2026, 03:23 PM UTC
Duration: 1h 59m

Affected: Emails

Timeline · 3 updates

identified May 06, 2026, 01:24 PM UTC

The issue has been identified and a fix is being implemented.
monitoring May 06, 2026, 01:49 PM UTC

A fix has been implemented and we are monitoring the results.
resolved May 06, 2026, 03:23 PM UTC

This incident has been resolved.

Read the full incident report →

Minor April 14, 2026

Degraded Performance

Detected by Pingoru: Apr 14, 2026, 07:06 PM UTC
Resolved: Apr 15, 2026, 12:20 AM UTC
Duration: 5h 14m

Affected: SystemSystemEnterpriseEnterpriseFieldFieldBusiness IntelligenceBusiness Intelligence

Timeline · 5 updates

investigating Apr 14, 2026, 07:06 PM UTC

We are currently investigating an issue with one of the infrastructure components.
monitoring Apr 14, 2026, 07:16 PM UTC

We are actively monitoring the situation following an incident with one of our servers.
identified Apr 14, 2026, 07:34 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Apr 14, 2026, 08:18 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 15, 2026, 12:20 AM UTC

This incident has been resolved.

Read the full incident report →

Minor December 1, 2025

Comdata, Kofax and Corpay imports not processing

Detected by Pingoru: Dec 01, 2025, 09:05 PM UTC
Resolved: Dec 02, 2025, 12:20 AM UTC
Duration: 3h 14m

Affected: Third-Party IntegrationsThird-Party Integrations

Timeline · 2 updates

investigating Dec 01, 2025, 09:05 PM UTC

We are experiencing an issue where imports from various systems are not processing. Please do not process any further records until an update has been provided
resolved Dec 02, 2025, 12:20 AM UTC

This incident has been resolved.

Read the full incident report →

Minor November 25, 2025

ATLAS - Image Manager Degraded Performance

Detected by Pingoru: Nov 25, 2025, 04:40 PM UTC
Resolved: Nov 25, 2025, 09:54 PM UTC
Duration: 5h 14m

Affected: SystemEnterprise

Timeline · 3 updates

identified Nov 25, 2025, 04:40 PM UTC

The issue has been identified and a fix is being implemented.
identified Nov 25, 2025, 08:38 PM UTC

A resolution for the issue has been developed and successfully tested. We are now in the process of deploying the fix to our production environment and will share another update shortly.
resolved Nov 25, 2025, 09:54 PM UTC

This incident has been resolved.

Read the full incident report →

Major November 18, 2025

Cloudflare Outage

Detected by Pingoru: Nov 18, 2025, 01:32 PM UTC
Resolved: Nov 18, 2025, 06:10 PM UTC
Duration: 4h 37m

Timeline · 5 updates

monitoring Nov 18, 2025, 01:32 PM UTC

Cloudflare, a leading global security provider, is having a major outage that unfortunately affects CMiC at the moment. According to their status page: https://www.cloudflarestatus.com/ the problem was identified and a fix is being implemented. We are waiting for those changes to propagate fully and CMiC should be back up once that's done.
monitoring Nov 18, 2025, 02:09 PM UTC

We are continuing to monitor for any further issues.
monitoring Nov 18, 2025, 02:18 PM UTC

ATLAS was brought back to operational 10 minutes ago. We are working to get NOVA back to operational in the next 10 minutes or so.
monitoring Nov 18, 2025, 02:23 PM UTC

NOVA is back up and running. Please clear your browser's cache and cookies.
resolved Nov 18, 2025, 06:10 PM UTC

This incident has been resolved

Read the full incident report →

Minor November 6, 2025

NOVA - Degraded Performance

Detected by Pingoru: Nov 06, 2025, 02:25 PM UTC
Resolved: Nov 06, 2025, 08:34 PM UTC
Duration: 6h 9m

Affected: SystemEnterpriseField

Timeline · 4 updates

investigating Nov 06, 2025, 02:25 PM UTC

NOVA system is experiencing a degraded performance where some users may see slow loading of programs and/or some errors when logging into the application. We are investigating.
identified Nov 06, 2025, 03:48 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Nov 06, 2025, 04:21 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Nov 06, 2025, 08:34 PM UTC

This incident has been resolved.

Read the full incident report →

Minor July 30, 2025

Degraded Performance - ATLAS/NOVA

Detected by Pingoru: Jul 30, 2025, 06:36 PM UTC
Resolved: Jul 30, 2025, 09:09 PM UTC
Duration: 2h 33m

Affected: SystemSystemEnterpriseEnterprise

Timeline · 3 updates

identified Jul 30, 2025, 06:36 PM UTC

The issue has been identified and a fix is being implemented.
identified Jul 30, 2025, 06:50 PM UTC

We are continuing to work on a fix for this issue.
resolved Jul 30, 2025, 09:09 PM UTC

This incident has been resolved.

Read the full incident report →

Minor July 29, 2025

Errors in Imaging Application

Detected by Pingoru: Jul 29, 2025, 12:47 PM UTC
Resolved: Jul 29, 2025, 01:17 PM UTC
Duration: 29m

Affected: EnterpriseEnterprise

Timeline · 3 updates

identified Jul 29, 2025, 12:47 PM UTC

The issue has been identified and we are actively working on addressing a fix during business hours.
identified Jul 29, 2025, 01:05 PM UTC

The application has been fixed in ATLAS PROD, we are working on addressing NOVA PROD now
resolved Jul 29, 2025, 01:17 PM UTC

Nova Prod has been updated as well

Read the full incident report →