CMiC experienced a critical incident on May 22, 2024 affecting System and System and 1 more component, lasting 5h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 22, 2024, 11:31 AM UTC
We are currently investigating this issue.
- identified May 22, 2024, 11:33 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 22, 2024, 01:10 PM UTC
A fix has been implemented on a few servers. Please try to log back in again. We will provide an update once the fix is deployed on all servers.
- monitoring May 22, 2024, 02:58 PM UTC
We are aware users are receiving timeout errors, gateway errors and having problems logging into the application. We are actively working on resolving the issue and will provide an update shortly.
- monitoring May 22, 2024, 03:46 PM UTC
We have made further improvements and the system should be up and running now. We are closely monitoring the situation and will provide an update if there are any further issues discovered.
- resolved May 22, 2024, 04:57 PM UTC
This incident has been resolved.