CMiC experienced a minor incident on August 20, 2025 affecting System and System and 1 more component, lasting 2d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 20, 2025, 03:22 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 20, 2025, 05:18 PM UTC
We have implemented a temporary change to mitigate the issue and will be scheduling an emergency downtime later today to address the root cause. Our team is actively monitoring the situation.
- monitoring Aug 21, 2025, 04:21 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Aug 21, 2025, 07:05 PM UTC
We are currently investigating this issue.
- monitoring Aug 21, 2025, 08:04 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 21, 2025, 08:07 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 22, 2025, 11:58 PM UTC
This incident has been resolved.
- postmortem Aug 29, 2025, 10:17 PM UTC
#### **Incident Summary:** Both Nova and Atlas systems experienced intermittent login and session issues caused by Oracle Access Manager reaching its connection limits during spikes in demand. The issue was resolved by expanding resources and memory capacity, followed by maintenance to increase server capacity. Enhanced monitoring is now in place, and future improvements include a clustered architecture to better handle surges. For more information please [click here](https://support.cmicglobal.com/s/article/Incident-Summary-Report-August-19-21-2025)