Clumio incident

US1 (portal.clumio.com) Stuck backups due to degraded performance

Minor Resolved View vendor source →

Clumio experienced a minor incident on August 1, 2025 affecting M365 Exchange and M365 Exchange and 1 more component, lasting 20h 8m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2025, 08:02 PM UTC
Resolved
Aug 02, 2025, 04:11 PM UTC
Duration
20h 8m
Detected by Pingoru
Aug 01, 2025, 08:02 PM UTC

Affected components

M365 ExchangeM365 ExchangeM365 OneDriveM365 OneDriveM365 SharePointM365 SharePoint

Update timeline

  1. investigating Aug 01, 2025, 08:02 PM UTC

    We are currently investigating the issue. Customer Impact : Microsoft 365 backups are in a queued state and not completing in the platform

  2. identified Aug 01, 2025, 09:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 02, 2025, 01:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 02, 2025, 04:11 PM UTC

    This incident has been resolved.