Clumio Outage History
Clumio is up right nowPingoru has recorded 14 incidents for Clumio: 2 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 3 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 516 (0%) |
Incidents, newest first
Minor July 15, 2026 US1 (portal.clumio.com) Backup failures due to Intermittent service degradation 3h 14m AWS EC2, AWS EBS, AWS S3, AWS RDS / Aurora / Neptune / Document DB and 6 more
Started Jul 15, 2026, 10:57 PM UTC· resolved Jul 16, 2026, 02:12 AM UTC
- monitoring Jul 15, 2026, 10:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 16, 2026, 02:12 AM UTC
This incident has been resolved.
Minor January 9, 2026 RDS backup failures 5h 26m AWS RDS / Aurora / Neptune / Document DB, AWS RDS / Aurora / Neptune / Document DB, AWS RDS / Aurora / Neptune / Document DB
Started Jan 09, 2026, 12:30 PM UTC· resolved Jan 09, 2026, 05:57 PM UTC
- investigating Jan 09, 2026, 02:17 PM UTC
We are investigating an issue where backups for the RDS resources are failing. Our team is treating this with high priority and will provide updates as more information becomes available. The impact is limited to RDS resources; backups for other data sources are functioning normally.
- identified Jan 09, 2026, 02:22 PM UTC
We have identified the issue and are actively working to implement a fix.
- identified Jan 09, 2026, 02:57 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 09, 2026, 03:23 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 09, 2026, 05:39 PM UTC
We are seeing recovery across the RDS backups. We will continue to update the status
- resolved Jan 09, 2026, 05:57 PM UTC
The issue was fully resolved by 16:30 UTC, and RDS backups are now functioning normally. A detailed Root Cause Analysis (RCA) will be shared through the appropriate channels once finalized.
Major October 20, 2025 Service Provider (AWS) Outage in US-EAST-1 region impacting backups and restores across all datasources in that region 13h AWS EC2, AWS EC2, AWS EBS, AWS EBS and 14 more
Started Oct 20, 2025, 10:01 AM UTC· resolved Oct 20, 2025, 11:01 PM UTC
- investigating Oct 20, 2025, 10:01 AM UTC
Since October 20th at 12:11 AM PDT, our service provider, AWS, has been experiencing an outage in the us-east-1 region. As a result, backup and restore operations for all data sources located in this region are currently impacted. Our team is actively investigating the backup failures observed across these data sources, which appear to be caused by the underlying service provider issue. We are closely monitoring the situation and will provide updates as more information becomes available or once services are restored.
- investigating Oct 20, 2025, 10:05 AM UTC
We are continuing to investigate this issue.
- identified Oct 20, 2025, 10:09 AM UTC
The issue has been identified at the service provider end.
- monitoring Oct 20, 2025, 12:25 PM UTC
The service provider has mitigated the core issue affecting the us-east-1 region. However, a few services are still experiencing residual impact. We are actively monitoring backup tasks on our end and have observed encouraging signs of recovery. Our team continues to closely track the status of these tasks.
- monitoring Oct 20, 2025, 09:06 PM UTC
We are tracking the backup tasks and we see signs towards full recovery. We estimate the backup tasks should fully recover by 22:00 UTC
- resolved Oct 20, 2025, 11:01 PM UTC
This incident has been resolved.
Minor August 1, 2025 US1 (portal.clumio.com) Stuck backups due to degraded performance 20h 8m M365 Exchange, M365 Exchange, M365 OneDrive, M365 OneDrive and 2 more
Started Aug 01, 2025, 08:02 PM UTC· resolved Aug 02, 2025, 04:11 PM UTC
- investigating Aug 01, 2025, 08:02 PM UTC
We are currently investigating the issue. Customer Impact : Microsoft 365 backups are in a queued state and not completing in the platform
- identified Aug 01, 2025, 09:57 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 02, 2025, 01:22 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 02, 2025, 04:11 PM UTC
This incident has been resolved.
Major June 6, 2025 US1 (portal.clumio.com) Backup and Restore failures due to degraded performance 18h 38m AWS EC2, AWS EBS, AWS S3, AWS RDS / Aurora / Neptune / Document DB and 5 more
Started Jun 06, 2025, 12:00 PM UTC· resolved Jun 07, 2025, 06:38 AM UTC
- investigating Jun 06, 2025, 12:00 PM UTC
We are currently investigating this issue.
- investigating Jun 06, 2025, 12:41 PM UTC
The issue has been identified, and we are currently working on a fix.
- identified Jun 06, 2025, 04:38 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 06, 2025, 05:53 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 06, 2025, 09:14 PM UTC
We are still in the process of recovering from the recent issue and are working diligently to stabilize services and ensure operations are fully restored.
- resolved Jun 07, 2025, 06:38 AM UTC
This incident has been resolved.