Clumio had 3 outages in the last 2 years totaling 21h 41m of downtime — averaging 0.1 incidents per month.
There were 3 Clumio outages since October 20, 2025 totaling 21h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue where backups for the RDS resources are failing. Our team is treating this with high priority and will provide updates as more information becomes available. The impact is limited to RDS resources; backups for other data sources are functioning normally.
We have identified the issue and are actively working to implement a fix.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
We are seeing recovery across the RDS backups. We will continue to update the status
The issue was fully resolved by 16:30 UTC, and RDS backups are now functioning normally. A detailed Root Cause Analysis (RCA) will be shared through the appropriate channels once finalized.
Since October 20th at 12:11 AM PDT, our service provider, AWS, has been experiencing an outage in the us-east-1 region. As a result, backup and restore operations for all data sources located in this region are currently impacted. Our team is actively investigating the backup failures observed across these data sources, which appear to be caused by the underlying service provider issue. We are closely monitoring the situation and will provide updates as more information becomes available or once services are restored.
We are continuing to investigate this issue.
The issue has been identified at the service provider end.
The service provider has mitigated the core issue affecting the us-east-1 region. However, a few services are still experiencing residual impact. We are actively monitoring backup tasks on our end and have observed encouraging signs of recovery. Our team continues to closely track the status of these tasks.
We are tracking the backup tasks and we see signs towards full recovery. We estimate the backup tasks should fully recover by 22:00 UTC
This incident has been resolved.