Clover Outage History

Clover is up right now

Clover had 34 outages in the last 2 years totaling 32h 46m of downtime — averaging 1.4 incidents per month.

There were 34 Clover outages since June 4, 2024 totaling 32h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.clover.com

Major February 4, 2025

Clover is experiencing an issue with Clover Online Ordering

Detected by Pingoru
Feb 04, 2025, 07:21 PM UTC
Resolved
Feb 04, 2025, 08:02 PM UTC
Duration
41m
Affected: Online Ordering
Timeline · 2 updates
  1. investigating Feb 04, 2025, 07:21 PM UTC

    We are aware that Clover Online Ordering is intermittently unavailable. Our engineering team is actively reviewing the issue and will provide an update on progress shortly. We apologize for the inconvenience and appreciate your patience.

  2. resolved Feb 04, 2025, 08:02 PM UTC

    We've resolved the issue, and all Clover Online Ordering is working as expected. Contact support if you have any concerns.

Read the full incident report →

Major January 31, 2025

Clover is Experiencing an Issue with Online Ordering

Detected by Pingoru
Jan 31, 2025, 12:28 AM UTC
Resolved
Jan 31, 2025, 01:54 AM UTC
Duration
1h 26m
Affected: Online Ordering
Timeline · 2 updates
  1. investigating Jan 31, 2025, 12:28 AM UTC

    We are aware that Clover Online Ordering is currently unavailable. Our engineering team is actively reviewing the issue and will provide an update on progress shortly. We apologize for the inconvenience and appreciate your patience.

  2. resolved Jan 31, 2025, 01:54 AM UTC

    We've resolved the issue with Clover Online Ordering, and all Clover systems are working as expected. Contact support if you have any concerns.

Read the full incident report →

Notice January 25, 2025

Rapid Deposit is Down

Detected by Pingoru
Jan 25, 2025, 09:32 PM UTC
Resolved
Jan 25, 2025, 10:10 PM UTC
Duration
38m
Affected: Batch CloseoutsCloseouts
Timeline · 3 updates
  1. investigating Jan 25, 2025, 09:32 PM UTC

    Clover monitoring alerted that Rapid Deposit success rates are down. Deposit attempts and eligibility checks are failing. Merchants will need to wait for their usual closeout schedule.

  2. investigating Jan 25, 2025, 09:44 PM UTC

    We are aware that Rapid Deposit is not available at this time. We have engineers reviewing the issue and will advise on progress shortly. Please note that if Rapid Deposit remains unavailable, funds will be deposited according to your normal closeout schedule. Thank you for your ongoing patience.

  3. resolved Jan 25, 2025, 10:10 PM UTC

    We've resolved the issue and all Clover systems are working as expected. Contact support if you have any concerns.

Read the full incident report →

Notice October 17, 2024

Clover Support service center is not able to accept inbound phone calls at this time

Detected by Pingoru
Oct 17, 2024, 12:53 PM UTC
Resolved
Oct 17, 2024, 01:47 PM UTC
Duration
54m
Timeline · 2 updates
  1. investigating Oct 17, 2024, 12:53 PM UTC

    Please note that our Clover Support service center is not able to accept inbound phone calls at this time. Please refer to https://www.clover.com/en-US/help for any troubleshooting needs. We will keep you posted as we work to resolve this service disruption. Thank you for your patience.

  2. resolved Oct 17, 2024, 01:47 PM UTC

    Clover Support service center can take calls. The issue was resolved, and all is good now.

Read the full incident report →

Notice September 21, 2024

Clover is experiencing an issue with the Web Dashboard in the EU

Detected by Pingoru
Sep 21, 2024, 11:52 AM UTC
Resolved
Sep 21, 2024, 12:21 PM UTC
Duration
29m
Affected: Dashboard
Timeline · 2 updates
  1. investigating Sep 21, 2024, 11:52 AM UTC

    Please note that Clover is experiencing intermittent latency on our Web Dashboard in the EU. We have our engineers engaged and will send another update shortly.

  2. resolved Sep 21, 2024, 12:21 PM UTC

    We've resolved the issue and all Clover systems are working as expected. Contact support if you have any concerns.

Read the full incident report →

Major September 12, 2024

Clover is experiencing an issue with EU Payments

Detected by Pingoru
Sep 12, 2024, 09:07 AM UTC
Resolved
Sep 12, 2024, 01:51 PM UTC
Duration
4h 43m
Affected: European - Auth ServicesEuropean - COS ServicesDashboard
Timeline · 5 updates
  1. investigating Sep 12, 2024, 09:07 AM UTC

    Clover Merchants are experiencing system issues that have failed payment processing and authorizations. As a result, payments cannot be made or authorized at this time. The engineering team is aware of the situation and is working diligently to resolve the issue. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience. We will provide updates as soon as the technical issues have been resolved.

  2. investigating Sep 12, 2024, 09:55 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 12, 2024, 11:27 AM UTC

    We continue investigating this issue and appreciate your patience.

  4. investigating Sep 12, 2024, 01:11 PM UTC

    We continue investigating this issue and appreciate your patience.

  5. resolved Sep 12, 2024, 01:51 PM UTC

    We've resolved the issue and all Clover systems are working as expected. Contact support if you have any concerns.

Read the full incident report →

Minor August 27, 2024

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Detected by Pingoru
Aug 27, 2024, 06:16 PM UTC
Resolved
Aug 28, 2024, 04:04 PM UTC
Duration
21h 48m
Affected: Invoicing
Timeline · 5 updates
  1. investigating Aug 27, 2024, 06:16 PM UTC

    We are currently experiencing an issue that is impacting Clover's invoicing functionality. You may be unable to view existing invoices or create new ones at this time. We greatly appreciate your ongoing patience as we work to resolve this issue and will provide an update once we have an estimated time for resolution

  2. investigating Aug 27, 2024, 07:23 PM UTC

    We continue to investigate this issue and appreciate your ongoing patience.

  3. investigating Aug 27, 2024, 09:49 PM UTC

    We are still investigating the issue impacting invoice creation and payment and the ability to send payment links on Clover. Our engineering team is working on resolving this matter and restoring all functionalities as soon as possible. We appreciate your patience and ongoing support.

  4. investigating Aug 28, 2024, 03:27 AM UTC

    Clover Engineering has partially fixed the issue affecting invoice creation and payment, as well as the ability to send payment links on Clover. Our engineering team has made progress in resolving the issue and is actively working on fully restoring all functionalities as soon as possible. Our next update will be at 7:00 AM EST or sooner if this issue is fully mitigated. We appreciate your patience and ongoing support.

  5. resolved Aug 28, 2024, 04:04 PM UTC

    We've resolved the issue and all Clover systems are working as expected. Contact support if you have any concerns.

Read the full incident report →

Notice August 22, 2024

Clover is experiencing an issue.

Detected by Pingoru
Aug 22, 2024, 05:42 PM UTC
Resolved
Aug 22, 2024, 05:56 PM UTC
Duration
13m
Timeline · 2 updates
  1. investigating Aug 22, 2024, 05:42 PM UTC

    We are currently experiencing a partial service issue that may be impacting Clover's cloud pay display functionality. The extent of the impact is not confirmed at this time, but our engineers are actively working on identifying the root cause. We greatly appreciate your ongoing patience as we work to resolve this issue and will provide an update once we have an estimated time for resolution. Thank you for your understanding.

  2. resolved Aug 22, 2024, 05:56 PM UTC

    We've resolved the issue and all Clover systems are working as expected. Contact support if you have any concerns.

Read the full incident report →

Minor June 4, 2024

Clover is experiencing latency issues with the Web Dashboard, Order synching, and device activation

Detected by Pingoru
Jun 04, 2024, 05:48 PM UTC
Resolved
Jun 04, 2024, 07:40 PM UTC
Duration
1h 51m
Affected: Dashboard
Timeline · 2 updates
  1. investigating Jun 04, 2024, 05:48 PM UTC

    Please note that Clover merchants may be experiencing intermittent latency while trying to access the Clover web dashboard, order syncing across devices, and slowness while activating new Clover devices. Clover Engineering is currently working to resolve the issue. Thanks for your patience.

  2. resolved Jun 04, 2024, 07:40 PM UTC

    We've resolved the issue, and all Clover systems are working as expected. Contact support if you have any concerns.

Read the full incident report →