Clover incident
Investigating delays with 2FA Codes and SMS Receipts
Clover experienced a minor incident on June 14, 2025 affecting Dashboard, lasting 7h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 14, 2025, 06:20 PM UTC
We're currently investigating an issue affecting some merchants who are experiencing delays in receiving Two-Factor Authentication (2FA) codes. This is causing codes to expire before they can be entered, preventing a successful login. We're also aware of reports regarding delays in the delivery of SMS receipts. Our engineering team is actively working with the third-party vendor (Twillio) for them to implement a resolution as quickly as possible. We understand the impact this has on your operations and appreciate your patience. We will provide updates as more information becomes available.
- resolved Jun 15, 2025, 01:57 AM UTC
The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.